Some systems are experiencing issues

Stickied Incidents

4th March 2025

Technical issues with displaying PnL data

We are experiencing some technical issues when it comes to showing PnL data. We are working on solving this. Thank you for your patience.

27th February 2025

Buy action for some cryptocurrencies currently disabled

Because of technical reasons, the Buy action for some cryptocurrencies is currently disabled. We are working on enabling this action as soon as possible. Thank you for your patience.

21st February 2025

Trade actions except Sell have been disabled for VITE (VITE) because of token delisting

Trade actions (Buy, Auto trade, and Exchange) have been disabled for VITE (VITE) because of token delisting. Sell action is going to be disabled as well on 23.02.2025. VITE assets are going to be converted to USDC on 24.02.2025.

EDIT: Sell action has been disabled as well.

Trade actions for StormX (STMX) and Clover Finance (CLV) disabled at the moment

Because of technical improvements, All Trade actions for StormX (STMX) and Clover Finance (CLV) are disabled for the time being. The actions will be re-enabled as soon as possible. Thank you for your patience.

3rd February 2025

Issue with newst Android mobile application

Currently, we are having technical issues with the newest release of the Android mobile app. Users be advised not to update the mobile app to the newest version till further notice or until this announcement is put into the Fixed status. In the meantime, you could use our Web app https://app.kriptomat.io . We are working on solving this issue, and will fix it as soon as possible. Thank you for your patience.

2nd February 2025

Technical issues with shown PnL informations

We are expecting technical issues that affect showing of PnL data, so some users could be affected and see not accurate info. We are working on solving this. Thank you for your patience.

23rd January 2025

Temporary payment service issue

We’re currently experiencing temporary system issues with one of our payment service providers, which may cause card transactions to fail. Our team is actively working to resolve this.

9th January 2025

Possible delays for processing the Credit Card withdrawal transactions

Because of technical reasons, there is a possibility for delay when it comes to processing Credit Card withdrawal transactions. We are working on solving this situation, and the issue is expected to be resolved by 16:00. Thank you for your patience.

2nd January 2025

Trade actions for QuarkChain (QKC) disabled until futher notice

Because of a technical issue, we have disabled all QuarkChain (QKC) trade actions until further notice. Thank you for your patience.

28th October 2024

Token migration - CUDOS to FET

September's big news was the proposal for CUDOS to join the Artificial Superintelligence Alliance (ASI). The first step in that progress is a token migration from CUDOS to FET.

Kriptomat has suspended all actions for CUDOS while the token migration takes place. Vesting period: 3 months Announced Conversion rate: 1 FET = 118,344 CUDOS

After the vesting period ends, Kriptomat will automatically transfer the balance to FET for all users with CUDOS in their wallet, according to the conversion rate. After that, CUDOS will be delisted from the platform. No action is required from users in the application.

More info related to token migration on the official page https://www.cudos.org/blog/how-to-migrate-your-cudos-tokens-to-fet-a-step-by-step-guide

Maintenance
Token migration - Litentry (LIT) token swap and rebranding to Heima (HEI)

Kriptomat will support the Litentry (LIT) token swap and rebranding to Heima (HEI). Kriptomat will disable all trading and wallet support for Litentry (LIT) on 09.02.2025. Adding a new coin, Heima (HEI), to Kriptomat is expected to be completed on 14.02.2025. We will automatically migrate all Litentry (LIT) balances to Heima (HEI) at a ratio of 1 LIT = 1 HEI.

No action is needed from a user.

Past Incidents

21st March 2025

No incidents reported

20th March 2025

No incidents reported

19th March 2025

No incidents reported

18th March 2025

No incidents reported

17th March 2025

No incidents reported

16th March 2025

No incidents reported

15th March 2025

No incidents reported