Some systems are experiencing issues

Stickied Incidents

6th February 2025

Possible delay or termination of trade transctions

We are experiencing technical issues, which can cause potential delays in execution or the need for the termination of some transactions. We are working on solving this issue. Thank you for your patience.

3rd February 2025

Issue with newst Android mobile application

Currently, we are having technical issues with the newest release of the Android mobile app. Users be advised not to update the mobile app to the newest version till further notice or until this announcement is put into the Fixed status. In the meantime, you could use our Web app https://app.kriptomat.io . We are working on solving this issue, and will fix it as soon as possible. Thank you for your patience.

2nd February 2025

Technical issues with shown PnL informations

We are expecting technical issues that affect showing of PnL data, so some users could be affected and see not accurate info. We are working on solving this. Thank you for your patience.

23rd January 2025

Temporary payment service issue

We’re currently experiencing temporary system issues with one of our payment service providers, which may cause card transactions to fail. Our team is actively working to resolve this.

9th January 2025

Possible delays for processing the Credit Card withdrawal transactions

Because of technical reasons, there is a possibility for delay when it comes to processing Credit Card withdrawal transactions. We are working on solving this situation, and the issue is expected to be resolved by 16:00. Thank you for your patience.

2nd January 2025

Trade actions for QuarkChain (QKC) disabled until futher notice

Because of a technical issue, we have disabled all QuarkChain (QKC) trade actions until further notice. Thank you for your patience.

28th October 2024

Token migration - CUDOS to FET

September's big news was the proposal for CUDOS to join the Artificial Superintelligence Alliance (ASI). The first step in that progress is a token migration from CUDOS to FET.

Kriptomat has suspended all actions for CUDOS while the token migration takes place. Vesting period: 3 months Announced Conversion rate: 1 FET = 118,344 CUDOS

After the vesting period ends, Kriptomat will automatically transfer the balance to FET for all users with CUDOS in their wallet, according to the conversion rate. After that, CUDOS will be delisted from the platform. No action is required from users in the application.

More info related to token migration on the official page https://www.cudos.org/blog/how-to-migrate-your-cudos-tokens-to-fet-a-step-by-step-guide

Maintenance
Token migration - Litentry (LIT) token swap and rebranding to Heima (HEI)

Kriptomat will support the Litentry (LIT) token swap and rebranding to Heima (HEI). Kriptomat will disable all trading and wallet support for Litentry (LIT) on 09.02.2025. Adding a new coin, Heima (HEI), to Kriptomat is expected to be completed on 14.02.2025. We will automatically migrate all Litentry (LIT) balances to Heima (HEI) at a ratio of 1 LIT = 1 HEI.

No action is needed from a user.

Past Incidents

19th February 2025

No incidents reported

18th February 2025

No incidents reported

17th February 2025

No incidents reported

16th February 2025

No incidents reported

15th February 2025

No incidents reported

14th February 2025

No incidents reported

13th February 2025

No incidents reported